On this page

Tell us where the vehicle is
Breakdown recovery, at home or on the road
People come first
Recovery from a multi-storey car park
Van recovery up to 3,500kg
When the car will not start
Your recovery quote
Where would you like the vehicle taken?
A vehicle stuck on the drive or at work
Keys, locked wheels and vehicle instructions
Arrange transport for a planned move
If the arrangements change
Before you book recovery
Recovery in your part of Hampshire

Tell us where the vehicle is

Start with the location and registration. Then describe what happened: the engine turns without starting, a wheel is stuck, or the car stopped after a warning appeared. Those observations help us assess the job.

On a road, give the name and direction of travel if you know them. At a property, tell us which entrance reaches the vehicle. In a car park, the site name, level and bay help us find it. Use the information you can get safely.

If you have a garage in mind, tell us its name and address. If you are still deciding where the vehicle should go, say so when you call.

Breakdown recovery, at home or on the road

A breakdown can leave you on a driveway just as easily as beside a road. Call us about a car that cannot continue its journey, will not start or needs moving after damage. We check the vehicle, access and availability before agreeing the collection.

Tell us about fluid leaks, accident damage, loose parts or anything that may affect loading. For a vehicle involved in a collision, see our accident recovery information. If the car is running but you are concerned about driving it, explain the symptoms when you enquire.

People come first

If anyone is in immediate danger, call 999. For a breakdown on a motorway or other high-speed road, follow the Highway Code breakdown guidance and any instructions from emergency services or traffic officers.

Do not put yourself in danger to inspect damage, read a registration or find a road marker for us. Give us the information available from where you can safely wait. Our motorway breakdown guide explains the safety steps in more detail.

If the vehicle has already been moved, give us its current location and any arrangements needed to release it.

Recovery from a multi-storey car park

We can work with 2.1m clearance. Tell us the car park, level and signed entrance height, plus anything that affects the route to the vehicle. Ramps, tight turns and the space around the car matter as well as the height barrier.

Let us know if the steering is locked, the wheels will not turn or the vehicle is against a wall. We'll assess the access and loading before confirming the job. If a barrier or gate needs someone to open it, arrange that with the site contact.

Our car park recovery guide covers the details to have ready.

Van recovery up to 3,500kg

Give us the make and model, whether the van is carrying a load and why it cannot continue. Mention a long body, high roof, conversion or other alteration when you call so we can check the vehicle for the proposed recovery.

If the van is at a workplace, tell us about loading bays, locked gates and any restrictions on access. For a garage delivery, check that the workshop can receive it and has somewhere suitable to leave it.

When the car will not start

Clicking, a slow engine turn and no response at all are useful things to tell us. A non-start may need battery assistance or recovery, and we can discuss the next step from those symptoms.

We offer jump-start assistance and mobile battery replacement. Battery replacement includes taking the old battery away at no extra charge. Tell us the registration so we can check what is required for your vehicle and give you a quote.

Your recovery quote

The collection point, destination and loading work all affect the job. Call us with those details and we'll explain the proposed assistance and price before you agree to book.

Mention difficult access, locked wheels, missing keys or damage at the outset. If the vehicle or destination changes after the quote, contact us so we can check the arrangements again.

Where would you like the vehicle taken?

We can discuss recovery to your chosen garage, home or another agreed destination. If it is going to a workshop, check that the garage can accept it and tell us the opening hours. Ask where the keys should go if the vehicle arrives outside normal reception hours.

For a home delivery, think about where the vehicle can be left and who will receive it. A car that will not roll needs a suitable position from the start. Tell us about slopes, restricted parking or an entrance shared with another property.

A vehicle stuck on the drive or at work

Let us know if another car is in the way, there is a locked gate or the space around the vehicle is tight. At work, arrange permission for access and give us a contact who can open the site.

Have the keys available if you have them. If the vehicle has been standing, tell us about flat tyres, brakes that appear stuck or anything else you have noticed. You can explain what you know without trying to move it first.

Keys, locked wheels and vehicle instructions

Mention an electric or automatic vehicle, missing keys, a wheel that will not turn or any manufacturer recovery instructions you have. These can change how the collection needs to be arranged.

For an electric vehicle, tell us about warning messages and whether the issue followed an impact. See our electric vehicle recovery page for more information. If keys are missing, our guide to recovery without keys explains what to discuss when booking.

Arrange transport for a planned move

If you have bought a car or already know when it needs to go to a workshop, use our vehicle transport service. Send both addresses, the collection date you have in mind and the vehicle's condition through the transport quote form.

For a breakdown needing help now, call us so we can discuss the current situation.

If the arrangements change

Call us if the vehicle moves, the destination changes or the person receiving it becomes unavailable. If a garage closes earlier than expected, let us know before collection so we can agree where the vehicle should go.

Before you book recovery

How soon can you get to me?

Call with your location and vehicle details. We'll check availability and discuss the collection time for your job.

Can you recover my car to my own garage?

Yes, we can arrange recovery to an agreed garage. Check that it can receive the vehicle and give us its address, opening hours and contact details.

Can I call without a breakdown membership?

You can contact AtWheel directly for a recovery quote. We'll discuss the job and price with you before booking.

What if I do not know what is wrong with the car?

Tell us what happened and what the car is doing now. You can describe a noise, warning message or starting problem without diagnosing it.

Recovery in your part of Hampshire

Choose the nearest area for local recovery information. When you call, give us the precise place where the vehicle is waiting.

Need us to recover your car in Hampshire?