Vehicle recovery and transport without the runaround.
AtWheel helps motorists, garages, dealers and fleets move vehicles safely across Hampshire, the Solent and longer UK routes.
Help for breakdowns and planned vehicle moves
AtWheel was built to make an awkward situation easier. Whether a vehicle has broken down, will not start, has been damaged or simply needs collecting and delivering, the first job is to understand what is actually in front of us. That means asking where the vehicle is, how it moves, what access is available and where it needs to go.
We do not expect customers to diagnose a fault before calling. A clear description is more useful: does the dashboard light up, does the engine crank, will every wheel roll, does the steering turn, are the keys present and is there any visible damage? From there, we can discuss roadside help, recovery or planned transport and confirm what is practical.
You can also read about vehicle recovery, vehicle transport, roadside assistance, the areas we cover and our practical guides.
Help for breakdowns and planned vehicle moves
Vehicle recovery is for a car, van or motorcycle that cannot continue safely and needs to be loaded. The destination might be your home, a garage, dealership, bodyshop or secure storage. Roadside assistance may be suitable when a straightforward and safe intervention could get the vehicle moving again. Planned transport covers purchases, sales, workshop visits, auction collections, dealer transfers and other known collection-to-delivery journeys.
Some situations sit between those services. A car that will not start may only need a jump start, but the same symptom can also be caused by a failed starter, immobiliser problem, fuel issue or another fault that needs workshop attention. We ask what the vehicle is doing rather than assuming every non-start has the same answer.
The right recovery vehicle starts with the right information
A registration lookup can identify a make and model, but it cannot see a seized wheel, collapsed suspension, electronic parking brake that will not release or a vehicle parked tightly against a wall. We therefore ask whether it starts, rolls, steers, brakes, selects neutral and has keys. Ground clearance, wheelbase, weight, damage and modifications can also affect loading.
Access matters just as much as the vehicle. A normal car can become a difficult collection in an underground car park, behind a height barrier, on a steep drive, inside a gated compound or at the end of a narrow lane. Where access or damage is unusual, photographs of the whole vehicle and the space around it can prevent the wrong equipment being sent.
Clear communication from first call to handover
For urgent work, we need the exact vehicle position, a safe contact number and a simple explanation of what has happened. On a motorway or divided road, include the road number, direction of travel, nearest junction, service area, emergency area or marker. Call 999 first for injury, fire, immediate danger or a vehicle blocking a live lane.
For a planned movement, both collection and delivery details should be ready before dispatch. That includes named contacts, opening hours, release references and confirmation that the destination can receive the vehicle. We keep those details together so the customer, driver and receiving site are working from the same information.
Hampshire coverage with longer journeys available
AtWheel takes recovery and transport enquiries across Portsmouth, Southampton, Fareham, Gosport, Havant, Waterlooville, Winchester, Eastleigh, Basingstoke, Andover and the wider Hampshire and Solent area. Smaller towns and villages are covered too; the nearest town page is simply a starting point before the full postcode or map pin is supplied.
Planned transport can also involve longer UK routes. A longer journey does not remove the need to check the vehicle and access. A running car on an open forecourt is different from a low, damaged or non-running vehicle in a restricted collection point, even when the mileage is the same.
Private customers, garages, dealers and fleets
Private customers usually want a straightforward answer: can the vehicle be moved, where can it go and what will it cost? Garages, dealers and fleet operators may also need purchase-order references, authorised contacts, timed collections, status updates and invoice details. The service is adapted to the job without skipping the vehicle-specific checks.
Trade work can be arranged as a one-off movement or reviewed for repeat use. Any account terms, credit, tariffs or service arrangements must be agreed directly. An account does not remove legal payload limits, access restrictions or the need to describe each vehicle accurately.
AtWheel and SteelMarch Group
AtWheel operates under SteelMarch Group, which supports the brand, systems and long-term development of the business. The aim is to combine practical vehicle work with better administration: clearer enquiries, useful job records, easier handovers and a website that staff can keep current as the service grows.
Growth should never depend on exaggerated claims. We would rather confirm availability for the live job than promise the same arrival time everywhere, and we would rather ask another question than send equipment based on an assumption. That approach protects the customer, the driver and the vehicle being moved.
What customers can expect on the day
The driver will first check that the vehicle, access and destination match the information given at booking. If a wheel is locked, the vehicle is lower than expected or the collection space is different, loading may need to be reconsidered before anything is moved. That pause is there to protect the vehicle, nearby property and everyone working around it.
Once the vehicle is loaded, it is secured for the journey and taken to the agreed destination. Someone authorised should be available to receive it, particularly at garages, compounds and trade sites. Where a collection or delivery cannot proceed as planned, the next step is discussed rather than leaving the customer without an explanation.
Find the service that matches the vehicle
These pages explain what to have ready and what can affect the job.
Vehicle Recovery
When a vehicle cannot be repaired safely at the roadside, AtWheel can recover it to a home address, garage, repairer, storage site or another agreed destination.
Find out moreVehicle Transport
AtWheel provides planned vehicle collection and delivery for private customers, garages, dealers, fleets, auctions and motor-trade businesses.
Find out moreRoadside Assistance
Roadside assistance is intended to diagnose straightforward problems and get the vehicle moving safely where practical. If that is not possible, recovery can be arranged.
Find out moreFleet & Trade Recovery
Fleet support needs clear authorisation, consistent job information and reliable completion records. AtWheel can structure repeat work around an approved customer process.
Find out moreContinue to the information you need
Find recovery, transport, pricing, local areas and advice.
Start with a town or major road
Choose the place nearest to the vehicle and then provide the complete address or safe map pin.
Vehicle recovery and transport without the runaround.
Call AtWheel when you need an answer for a particular vehicle or booking.
Is AtWheel part of SteelMarch Group?
Yes. AtWheel operates under SteelMarch Group and focuses on vehicle recovery, roadside assistance and transport.
Does AtWheel only work in Portsmouth?
No. AtWheel takes enquiries across Hampshire and the Solent, with planned longer-distance transport also available for review.
Do I need to know what is wrong with the vehicle?
No. Describe what happened and what the vehicle does now. Observable symptoms are more useful than an uncertain diagnosis.
Can AtWheel help garages and dealers?
Yes. One-off and repeat trade movements can be reviewed, including workshop, dealer, auction and fleet work.
Need to speak to AtWheel?
Call 07444 400271 or send us the vehicle, location, condition, access and destination.