Practical answers

Recovery and vehicle transport guides

Straightforward information for drivers, vehicle buyers, garages and anyone arranging a collection.

A practical sequence for protecting people, identifying the location and arranging the right help.

How to report an accurate motorway location and when emergency services must take priority.

A plain-English guide to describing a non-start and choosing jump-start help, battery replacement or recovery.

How to distinguish a one-off discharge from a battery or charging problem that needs further attention.

The practical checks that make collection, loading and handover smoother.

What to check before booking a vehicle that does not start or drive.

What to record and arrange once people are safe and the damaged vehicle can be collected.

How missing keys affect steering, brakes, security and loading.

Height limits, barriers, bay position and access questions to answer before collection.

A transparent explanation of mileage, vehicle condition, access, timing and waiting.

When a boost may be appropriate and when to stop before causing damage.

What EV drivers should report about charge state, neutral, 12-volt power and warning messages.

Condition, luggage, access and securing information to provide for a bike movement.

Questions to ask before you agree a price or hand over a vehicle.