Complaints and Service Concerns

Raise the concern promptly

Contact AtWheel with the job or quote reference, vehicle registration, date, collection and destination, a clear description of the concern and any photographs or documents that support it.

What happens next

The business will identify the relevant job record, review communications and evidence, and explain the outcome or the further information required. Urgent safety concerns should be raised by telephone.

Keep the vehicle and evidence available

Where condition or damage is disputed, avoid repair, disposal or alteration before reasonable inspection can be considered, unless action is required to prevent further loss or danger.