Tell us what has happened
Call or use the quote form with the vehicle registration, exact location, destination and a clear description of the fault or damage.
What to expect
How AtWheel recovery and transport works
A clear process from the first enquiry to vehicle handover.
From first contact to handover
How the job is arranged
We check access and loading
We review whether the vehicle rolls, steers, has keys and can be reached by the appropriate recovery vehicle.
The collection is confirmed
Availability, price and any preparation required are agreed before the job is accepted.
The vehicle is handed over
The vehicle is loaded, secured and taken to the destination agreed with you.
Before the job is accepted
AtWheel checks the vehicle, exact location, destination and access. For unusual, damaged or non-running vehicles, photographs may be requested. The price and availability are then confirmed with the person authorised to book the job.
At collection
Keys, release information and the receiving address should be ready. If the vehicle condition differs from the description, loading may pause while the safe method and any price change are discussed.
At handover
The receiving person or business should be available and have suitable space. Where a receipt, photograph or signature has been agreed, it can be recorded as part of the job.
Have these details ready
- Registration and vehicle type
- Collection postcode or road position
- Destination and receiving contact
- Fault or damage
- Rolling, steering and key status
- Access or height restrictions
Ready to explain the job?
Call AtWheel or use the structured quote form.