Call 999 for immediate danger, injury, fire or a live-lane obstruction.Private recovery can only be arranged when the vehicle is in a suitable and lawfully accessible position.
About this route
The M27 links the New Forest and Southampton with Eastleigh, Fareham, Portsmouth and Havant. Traffic, junction layout and the side of the carriageway can make two nearby locations operationally very different.
How to describe your location
State eastbound or westbound and the nearest numbered junction. If you are in a service area, emergency area or on a slip road, identify it clearly and say whether the vehicle is completely clear of moving traffic.
When private recovery can be arranged
Private recovery can only be arranged when the vehicle is in a suitable and lawful collection position. Incident control, lane closures and police instructions take priority over any booking.
What AtWheel will ask about the vehicle
Confirm whether the vehicle starts, rolls, steers and has keys. Mention wheel, tyre, suspension, accident or fluid-leak concerns. If an official operator moves the vehicle, give us the final safe location rather than the original incident point.
The New Forest covers a wide area of towns, villages, heathland and coastal communities. Distances between places described as 'New Forest' can be substantial, and roaming animals, seasonal visitors and narrow roads require patient, accurate route planning.
Southampton combines a busy city centre with docks, hospitals, universities, residential districts and major road connections. The M3 and M27 meet close to the city, while the A33, A35 and A3024 carry large volumes of local and port-related traffic.
Eastleigh lies between Southampton and Winchester with close access to the M3 and M27. The area includes the town centre, railway and airport-related traffic, industrial estates and large residential communities such as Chandler's Ford and Bishopstoke.
Fareham is positioned between Portsmouth and Southampton with direct access to the M27, A27 and A32. The borough includes town-centre, coastal, suburban and business-park locations, so collection conditions vary considerably over a short distance.
Portsmouth is a compact island city with dense residential streets, busy commercial routes and direct links to the M275 and A27. A vehicle can be only a few miles from a destination yet still require careful route planning because bridge approaches, event…
Havant is a key junction between the A27 coastal corridor and the A3(M) towards Waterlooville and Petersfield. The borough also includes Emsworth and Hayling Island, where coastal roads and island access change the practical route.
These answers are general. The live vehicle, position and access still need to be checked.
What location details are most useful on the M27?
Give the road number, direction of travel, nearest junction or exit, and any service-area, emergency-area or marker information visible from a safe position.
Can AtWheel collect from a live lane?
No routine private booking should be used for a live-lane emergency. Call 999 and follow the relevant authority’s instructions.
Where can the vehicle be taken?
Common destinations include a garage, home address, dealership or another lawful receiving site that is ready for the vehicle.
What if the vehicle has accident damage?
Describe wheel, suspension, steering, body and fluid-leak concerns and send photographs only when it is safe to do so.