Call 999 for immediate danger, injury, fire or a live-lane obstruction.Private recovery can only be arranged when the vehicle is in a suitable and lawfully accessible position.
About this route
The M275 is the main motorway connection into Portsmouth. It carries city, port and event traffic and has limited opportunities to stop safely outside designated areas or exits.
How to describe your location
State whether you are travelling into or out of Portsmouth and identify the nearest exit, landmark or approach. Do not describe a live-lane stop as simply 'Portsmouth motorway'.
When private recovery can be arranged
Because the M275 is short and urban, police or highways management may move a vehicle to a safer point before private recovery. Give the final released location rather than the original incident point.
What AtWheel will ask about the vehicle
Confirm whether the vehicle starts, rolls, steers and has keys. Mention wheel, tyre, suspension, accident or fluid-leak concerns. If an official operator moves the vehicle, give us the final safe location rather than the original incident point.
Portsmouth is a compact island city with dense residential streets, busy commercial routes and direct links to the M275 and A27. A vehicle can be only a few miles from a destination yet still require careful route planning because bridge approaches, event…
Fareham is positioned between Portsmouth and Southampton with direct access to the M27, A27 and A32. The borough includes town-centre, coastal, suburban and business-park locations, so collection conditions vary considerably over a short distance.
These answers are general. The live vehicle, position and access still need to be checked.
What location details are most useful on the M275?
Give the road number, direction of travel, nearest junction or exit, and any service-area, emergency-area or marker information visible from a safe position.
Can AtWheel collect from a live lane?
No routine private booking should be used for a live-lane emergency. Call 999 and follow the relevant authority’s instructions.
Where can the vehicle be taken?
Common destinations include a garage, home address, dealership or another lawful receiving site that is ready for the vehicle.
What if the vehicle has accident damage?
Describe wheel, suspension, steering, body and fluid-leak concerns and send photographs only when it is safe to do so.